Overview

The Monitoring Server in the Digital Banking
Platform is designed for monitoring the states
of self-service devices (ATM, kiosks) and
cashiers workstations (Cashier application).
The system provides detailed information about
the states of devices and applications. Remote
management is supported. You can track current
parameters of the devices, remotely configure
and update the software and part of the
maintenance operations with the help of the
Monitoring system. Management and configuration
are performed through Monitoring Studio.
Overview
Overview

POS management

The Monitoring Server allows sending various
commands to the service points and control
their execution.
These can be commands like:
• Run a command (from the list)
• Run a bat file
• Get log files for a certain period of time
• Lock (unlock) the device
• Get a screen-shot from the device’s screen
• Restart the device or the management software
• Update the management software
A complete list of commands is available
in the user documentation.
POS management
POS management

Monitoring

Monitoring service provides tools for monitoring
and managing service points, peripheral devices
and obtains their status. The statuses of devices
from different vendors are brought to a
standardized message format. Service points
are permanently connected with the Monitoring
Server; information is transferred in online mode.
Monitoring
Monitoring

Software update

Monitoring Service provides software updates
on points of service.
The process of installing the updates includes
the following steps:
• Registration of client software in the monitoring
system
• Creating the update package
• Sending the package to a point as an update task
• View the results of updating
It is possible to update the software on a certain
point of service or in a point group. Updating is
performed within no-activity period.
Software update
Software update

Reporting

Monitoring service allows you to view statistics
based on the received data. A set of standard
reports is supported, for example, a report on
the reasons of points inoperability for the
certain period. All reports data can be
exported to Excel.
Reporting
Reporting

Assigning rights

Monitoring service allows you to configure
POS user rights and to join users in groups
according to their roles (for example,
cashier, collector, technician and so on).
Assigning rights
Assigning rights

Traffic optimization

TCP protocol is used to optimize the traffic and
to provide flawless points work with weak
communication channels. Traffic is compressed
in both directions. Resuming of files uploading
is supported in case of connection lost. As the
channel is back to work, downloading started
from the moment of breakage rather than
from the very beginning.
Traffic optimization
Traffic optimization

Security

TLS-connection support. There is no incoming
network connection from the server to the
service points. The service points initiate
connection with the Monitoring Server by
themselves, which increases the security level
of each device and allows placing devices
behind NAT (in Monitoring Server it looks
like the points share the same IP-address).
Security
Security

Advantages

Wide functionality

Rich functionality

The existing functionality of the system allows covering almost all client’s requirements.

High load capacity

High load capacity

More than 10 000 service points in a real project. The horizontal scaling of all components is supported.

Customization

Customization

Custom functions are implemented by using the plugin mechanism.

Plugin architecture

Plugin architecture

The Monitoring Server is designed with modern technologies that makes it easy to extend its functionality.

Rapid deployment

Rapid deployment

All functions of the Monitoring system are available from the box.

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Demo access to back-office

Our employees usually demonstrate the work of back-office applications remotely. Demonstration the functionality of different system components can be performed when the agreement about technical terms and scenarios has been reached. Technical documentation can be provided as well. To grant access, please, fill in the form. Our manager will contact you.